FAQs

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FAQS

THE STUDIO

THE SESSIONS

BOOK SESSIONS

BUY SESSIONS

MEMBERSHIPS

CANCELLATIONS

FAQS

THE STUDIO

01. Where are you located?

02. Is there parking?

03. What do I need to bring?

04. What do you provide?

05. Are there showers?

06. Do you have lockers?

07. Do you have water or should I bring my own?

08. Is there food and drinks available to buy?

THE SESSIONS

01. Do I need Reformer socks?

02. Can I go next to my friend in a class?

03. What kind of sessions do you offer?

04. Tell me about Reformer

05. Tell me about Reshape

06. Tell me about Reps

07. I’ve not done HIIT before, will I be ok?

BOOK SESSIONS

01. How do I book a session?

02. Can I transfer a booked session to a friend if I can’t attend?

03. How do I add myself to the waitlist?

04. What happens if I'm late for a session?

BUY SESSIONS

01. How do I buy a session?

02. Can I buy a single session?

03. What’s the difference between a package and membership?

04. Can packages be shared?

05. Can I get a refund?

MEMBERSHIPS

01. Can I cancel my membership and re-buy?

02. How does booking work on a weekly membership?

03. Can weekly memberships be shared?

04. Can weekly memberships be frozen?

05. How does billing work on a weekly membership?

06. How do I terminate my membership?

07. Can I use my membership at both clubs?

08. For memberships, when am I charged?

CANCELLATIONS

01. Can I cancel a booked session?

02. What happens if I just don’t show up?