FAQs

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WE HAVE THE ANSWERS

CLUBS + STUDIO

THE SESSIONS

BUY SESSIONS

BOOK SESSIONS

MEMBERSHIPS

BILLING

CANCELLATIONS

RESET SESSIONS

INJURY AND PREGNANCY

OTHER

FAQS

WE HAVE THE ANSWERS

CLUBS + STUDIO

01. Where are you located?

02. Do you have lockers?

03. Do you have water or should I bring my own?

04. Is there food and drinks available to buy?

05. What do I need to bring?

06. What do you provide?

07. Are there showers?

08. Do you have a free weights area?

09. Do you have disabled access?

10. Do you have bike parking?

THE SESSIONS

01. What kind of sessions do you offer?

02. Tell me about Reformer

03. Tell me about Reshape

04. Tell me about Ride

05. Tell me about Rumble

06. Tell me about Reset

07. I’ve not done HIIT before or I don't feel very fit, will I be ok?

08. Do I need to bring my own kit?

09. Will the trainer shout at me?

10. What happens if I'm late for a session?

11. Do you offer private sessions for groups?

BUY SESSIONS

01. How do I buy a session?

02. What’s the difference between a package and a membership?

03. Can I extend the expiry on my package?

BOOK SESSIONS

01. How do I book a session?

02. How far in advance can I book?

03. How do I add myself to the waitlist?

04. What are standby spots?

05. How do standby spots work?

06. What's the difference between waitlist and standby?

07. What is a double spot?

08. Can I transfer a booked session to a friend if I can’t attend?

09. Can I go next to my friend in a class?

MEMBERSHIPS

01. Can I top up my membership with additional sessions?

02. Can I freeze my membership?

03. Can I rollover sessions?

04. How do I cancel my membership?

05. Can I terminate my membership?

06. Can I cancel my membership and re-buy?

07. What is a Home Club membership?

08. What is an All-Access membership?

09. What is the difference between a Home Club membership and an All Access membership?

10. What's the difference between a rolling membership and a 6 month minimum commitment membership?

11. How many sessions per month do you recommend?

BILLING

01. When am I charged?

02. Can I get a refund?

03. What is payment failure?

CANCELLATIONS

01. Can I cancel a session?

02. What happens if I don’t show up?

RESET SESSIONS

01. What do I do in the 45 minute sessions?

02. What are the benefits of contrast therapy?

03. How do I prepare for a session?

04. What should I wear for a session?

05. Can I attend Reset with an injury or health condition or while pregnant?

06. Is the cold plunge clean?

07. What happens if I have a class before?

08. What happens if i'm on the waitlist?

09. What if i'm late to my Reset session?

INJURY AND PREGNANCY

01. I have an injury, can I train?

02. Can I train during my first trimester?

03. Can I train during my second trimester?

04. Can I train during my third trimester?

OTHER

01. How can I get a job with you?