FAQ

The Studio

Where are you located?

+-

In the heart of the DIFC in Dubai, in the ICD Brookfield Tower.

Is there parking?

+-

Yes there is, you can get your first hour free at ICD Brookfield and then your second hour free if you ask the Front of House team to validate your parking ticket.

Are there showers?

+-

Yes, and they’re pretty damn slick. We’ve kitted them out with body wash, shampoo and conditioner and we also have cleanser and moisturiser to keep you looking sharp.

Do you have lockers?

+-

Absolutely, and a lot of them. No need to bring a lock, we operate on a code combination setup.

What do I need to bring?

+-

Your A-Game. Every time. Plus workout kit, suitable trainers for Reshape + we'll provide you with Ride shoes. If you forget any kit fear not, we have a fully stocked retail area.

Do you sell food and drink?

+-

We have post-session protein shakes available from our 1R Bar that can be pre-ordered on arrival or ordered there. We have water stations available and bottles for sale should you need them. We don’t have any food options but we can direct you to some great places to refuel close by.

Do you have disabled access?

+-

Please contact us to discuss your requirements.

The Sessions

What kind of sessions do you offer?

+-

We have three concepts for you to choose from, Reshape, Ride and an Open Gym.

 

In Reshape and Ride, each session varies between 45 minutes and 1 hour and you can expect full on nightclub style vibes with epic lightening and banging tunes to help motivate you through. Please note that the music levels are loud. If you are sensitive to sound or concerned about the volume, we recommend ear plugs.

 

The Open Gym is a fully kitted out training space, with everything you could need to meet your training goals.

 

The Open Gym can only be accessed via a membership, while Reshape and Ride can be accessed via a membership or class pacls

Tell me about Reshape

+-

Reshape is a high intensity session where you'll alternate between the treadmill and a box with dumbbells. Designed to build strength, improve your overall fitness and aerobic capacity. Expect loud music and mind blowing lighting, all timed perfectly to your workout and designed to push you exactly when you need it most. 

 

It's hard but scalable, so suitable for all abilities. It is high impact, but if you're worried about running and jumping give your trainer a heads up at the start of the session and they will give you some alternatives.

 

Expect to sweat A LOT, burn a s**t load of calories, and feel like an absolute legend when you're done.

Tell me about Ride

+-

Ride is our take on spinning. Led by one of our legendary instructors at the front of the room, you'll be guided through a full body workout. Expect inclines, sprints, and arm work. Plus a dedicated weights section with dumbbells. Each class follows a banging playlist expertly put together by the trainer themselves, and spanning every genre you can imagine. Ride is low impact.

 

You'll be set up with your own stationary bike and will clip in using Ride shoes and cleats. We provide these free of charge in all sizes. If it's your first time you'll be shown at the start of the class how to set up the bike.

Tell me about the Open Gym

+-

This is the next generation of gym floors, where we've created the ultimate training space for you to dial in and level up your fitness. Sweat it out in a dedicated cardio zone, and build strength and endurance in functional zone, with free weights and weight machines.

I've not done HIIT before or I don't feel very fit, will I be okay?

+-

Of course, we’ve got your back. Our workouts are scalable and accessible to everyone. Train at your own pace but always bring your a-game. Be sure to turn up 15 minutes before the session for your first timer induction.

Book Sessions

How do I book a session?

+-

Booking will open around the 10th October for classes.

For classes head to BOOK NOW in the main menu, select your studio and spot, and you're in. Alternatively, download our App for easier, on the go booking. You don't need to book to use the Open Gym.

How do I add myself to the waitlist?

+-

You can add yourself to the waitlist on the individual session page by selecting ‘add to waitlist’. We allow up to five people to join a waitlist and you'll be notified by email if someone drops out and you get a spot. You can be added to the waitlist up to one hour before the class, so be ready. If you're added to a class from the waitlist with less than 12 hours to go, you will be subject to the normal late cancellation and no show fees if you decide not to attend.

Can I transfer a booked session to a friend if I can’t attend?

+-

If you've got a package then yes, give your local club a call and they will be able to sort for you. Membership sessions are however non-transferable. 

Buy Sessions

How do I buy a session?

+-

We offer single sessions, packages and memberships, all of which you can buy through the website or in our mobile app. Packages can only be used to book classes, while memberships give you access to classes and the gym.

What’s the difference between a package and a membership?

+-

package is a single or group of sessions that you can use as and when before they expire. The expiry length kicks in from the day you book your first session. A package can be shared between two people and can only be used to book classes.

 

membership is a reoccurring payment that allows you to attend unlimited classes and access the open gym. A membership can only be used by the holder only and cannot be shared.

 

Memberships

Can I freeze my membership?

+-

All memberships can be frozen for up to two weeks in each calendar year - ideal for holidays or the Christmas break. Longer freezes can be organised if medical proof is provided. If all studios are closed as a result of a lockdown or government guidance, all memberships will be automatically frozen.

How do I terminate my membership?

+-

You are responsible for terminating your own billing cycle by logging into your online account, selecting ‘my packages’ and selecting "end contact". Please note the "no refunds" policy. 

Cancellation

Can I cancel a session?

+-

Yes, but why would you want to do that? Here’s the deal if you do - we have a 12 hour cancellation policy. 

 

If you cancel with less than 12 hours to go:
Package holders: You lose the session
Members: You will be charged AED50

What happens if I don’t show up?

+-

We will find you...

Package holders: You will lose the session.
Members: You will be charged AED75

© Copyright 2022 powered by zingfit

Select location(s)