FAQ

The Studio

Do you have lockers?

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Absolutely, and a lot of them. No need to bring a lock, we operate on a code combination setup.

Where are you located?

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We have a whole host of clubs across London. Check out the full address for each here.

Do you have water or should I bring my own?

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All our studios are zero single-use plastic free and we provide reusable stainless bottles to borrow for your session. If you’d prefer to bring your own bottle, we also have water stations available.

Is there food and drinks available to buy?

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We have post-session protein shakes available from our 1R Bar that can be pre-ordered on arrival or ordered there. We don’t have any food options but we can direct you to some great places to refuel close by.

What do I need to bring?

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Your A-Game. Every time. Plus workout kit and suitable trainers for Reshape, Rig + Rumble. Plus, for Reformer you'll need suitable socks. We recommend grippy Reformer socks, which we have available to buy if needed.

 

We'll provide you with Ride shoes and Rumble boxing gloves. You'll also need wraps for Rumble, you can bring your own or we sell them for £3.

 

If you forget any kit fear not, we have a fully stocked retail area. We also have ear plugs available for purchase should you require them.

What do you provide?

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Shower towels, sweat towels, hair products, deodrant, moisturiser, cleanser, GHD hairdryers and straighteners, ironing boards and specialised kit for the sessions (boxing gloves + cleats). We even have an on-site Rebel + Blow dry bar for cuts and shaves for the men and blow-drys, braids and styling for the ladies that you can book into. You'll leave looking better than you arrived.

Are there showers?

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Yes, and they’re pretty damn slick. We’ve kitted them out with body wash, shampoo and conditioner and we also have cleanser and moisturiser to keep you looking sharp.

Do you have a free weights area?

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We're not your traditional gym so you can only hit us up for classes. 

Do you have disabled access?

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All our clubs have either ground floor or lift accessed disabled changing rooms and showers. Some studios are only accessed via steps though. Please contact us to discuss your requirements.

Do you have bike parking?

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All of our clubs have bike parking, either inside the club or public parking outside. With the exception of St John's Wood, the public parking is right by the club. For St John's Wood, the parking is located a few minutes walk at the southern end of the street.

 

Angel: parking available inside

Bayswater: parking available outside

Broadgate: parking available inside

St Mary Axe: parking available inside

Holborn: parking available inside

Oxford Circus: parking available outside

High Street Kensington: parking available inside

Victoria: parking available inside

St John's Wood: parking available outside (a short walk away)

South Bank: parking available inside

The Sessions

What kind of sessions do you offer?

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We have four concepts for you to choose from ReshapeRideRumble and Reformer. Each session varies between 45 minutes and 1 hour and you can expect full on nightclub style vibes with epic lighting and banging tunes to help motivate you through.

Please note that the music levels are loud and most sessions incorporate strobe lighting. If you are sensitive to sound or concerned about the volume, we have re-usable ear plugs available for sale. If you have a light sensitive condition, we recommend giving the club a call before booking to discuss if the sessions are suitable for you. 

 

 

Tell me about Reshape

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Reshape is a high intensity session where you'll alternate between the treadmill and a box with dumbbells. Designed to build strength, improve your overall fitness and aerobic capacity. Expect loud music and mind blowing lighting, all timed perfectly to your workout and designed to push you exactly when you need it most. 

 

It's hard but scalable, so suitable for all abilities. It is high impact, but if you're worried about running and jumping give your trainer a heads up at the start of the session and they will give you some alternatives.

 

Expect to sweat A LOT, burn a s**t load of calories, and feel like an absolute legend when you're done.

 

Available at Broadgate, Bayswater, St Mary Axe, Angel, South Bank, Holborn, Oxford Circus and St John's Wood. More details here.

Tell me about Ride

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Ride is our take on spinning. Led by one of our legendary instructors at the front of the room, you'll be guided through a full body workout. Expect inclines, sprints, and arm work. Plus a dedicated weights section with dumbbells. Each class follows a banging playlist expertly put together by the trainer themselves, and spanning every genre you can imagine. Ride is low impact.

 

You'll be set up with your own stationary bike and will clip in using Ride shoes and cleats. We provide these free of charge in all sizes. If it's your first time you'll be shown at the start of the class how to set up the bike.

 

Available at St Mary Axe, South Bank, Victoria, High Street Kensington and St John's Wood. More details here.

Tell me about Rumble

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Prepare to pack a punch in Rumble, our high intensity full body boxing and strength class. Get ready for boxing combos, drills and speedwork, alongside strength work on our infamous Rebel bench. It's a 45 minute battle between you and your boxing bag and bench, all expertly timed to the music to give you a push exactly when you need it. It's perfect to improve your fitness, de-stress and build strength and endurance.

 

We provide gloves, but you'll either need to bring your own wraps or purchase some. We have them available for £3. Please note, wraps are mandatory.

 

Available at Oxford Circus. More details here.

Tell me about Reformer

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Reformer is a low impact workout that will improve your strength, flexibility, coordination and overall fitness. Open to all, with no previous pilates experience required, our trainers will guide you through a sweat filled 45 minute session. Expect dynamic movements, isolated muscle holds and moves to the beat of the music.

You will need Reformer socks for the class, you're welcome to bring your own or we have them to purchase in club.

Available at Oxford Circus, Angel, Victoria and Bayswater, St John's Wood and High Street Kensington. More details here

I’ve not done HIIT before or I don't feel very fit, will I be ok?

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Of course, we’ve got your back. Our workouts are scalable and accessible to everyone. Train at your own pace but always bring your a-game. Be sure to turn up 15 minutes before the session for your first timer induction.

Do I need to bring my own kit?

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Yes, please wear workout wear.

Reshape - we recommend wearing suitable running trainers.
Ride - we provide cleat shoes or if you have your own we use Look Keo's. 
Rumble - we provide gloves but you will to either bring your own wraps or purchase some. We them available for £3.
Reformer - grip socks are required for hygiene and safety reasons. We sell these in club if you don't have a pair.

 

Will the trainer shout at me?

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Only if you're naughty ;) Just kidding, our trainers are mic'ed up but will never shout abuse at you. It's 100% about motivating and inspiring with positive messages and encouragement. They're here to make you work hard and push your limits, but only with good vibes.

What happens if I'm late for a session?

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When a session has started the doors are closed. So don't be late - you snooze, you lose. 

Do you offer private sessions for groups?

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Yes, bring the whole squad down. We can offer private venue hire too.

For any corporate studio hiring or general enquiries, drop Lewis a line on lewis@1rebel.com.

Book Sessions

How do I book a session?

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Head to BOOK NOW in the main menu, select your studio and spot, and you're in. Alternatively, download our App for easier, on the go booking.

 

Members can book 21 days in advance, and package holders can book 14 days in advance.

How do I add myself to the waitlist?

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You can add yourself to the waitlist on the individual session page by selecting ‘add to waitlist’. We allow up to five people to join a waitlist and you'll be notified by email if someone drops out and you get a spot. You can be added to the waitlist up to one hour before the class, so be ready. If you're added to a class from the waitlist with less than 12 hours to go, you will be subject to the normal late cancellation and no show fees if you decide not to attend. If you think you might not be able to make the session that you're on the waitlist for, we recommend taking yourself off it, which you can do at any time. This is particularly important before you go to bed if you've booked an early class.

Can I transfer a booked session to a friend if I can’t attend?

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If you've got a package then yes, give your local club a call and they will be able to sort for you. Membership sessions are however non-transferable. 

Can I go next to my friend in a class?

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For all our classes you can pick your spot when you book, so it's easy to choose two spots next to each other. If you're not able to book spots near each other, speak to our Front of House team when you arrive and they might be able to work some magic ;)

What is a double spot?

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In our Reshape studio in St John's Wood we have Double Floor spots, and in our Reshape studio in Bayswater we have Double Tread spots. When you book one of these spots, instead of changing between the floor and treadmill you will stay put and do each round twice. On Double Floor you'll stay on the bench with the dumbbells throughout the 45 minutes, and on Double Tread you'll stay on the treadmill. Double Floor is great if you don't fancy running, have an injury so want something more low impact, or just fancy really getting stuck into the weights. Double Tread is great if you're looking to improve your running or fancy a super sweaty session. These spots can be booked like normal for all relevant classes. 

How far in advance can I book?

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Package holders can book 14 days in advance. Members can book 21 days in advance within their current cycle, or if there are sessions leftover, they can book 7 days into their next cycle. Members, please note that if you use all your sessions in a billing cycle, you won't be able to book anymore sessions until your monthly payment has been made.

Buy Sessions

How do I buy a session?

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We offer single sessions, packages and memberships, all of which you can buy through the website or in our mobile app.

 

What’s the difference between a package and a membership?

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A package is a single or group of sessions that you can use as and when before they expire. The expiry length kicks in from the day you purchase the package. A package can be shared between two people.

 

A membership is a reoccurring payment that allows you to attend a certain number of classes a month. Your session allowance doesn't roll over and you can choose from a three, six or 12 month minimum term. After your minimum term has finished you can then cancel anytime. A membership can only be used by the holder only and cannot be shared.

 

If you attend more than three times a month, a membership works out cheaper. There's also a whole host of perks that come with being a member too.

 

What happens if you have to close because of COVID?

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If our studios are forced to close as a result of government measures, all packages and memberships will be automatically frozen - you don't need to do anything. All monthly payments will be paused and the expiry date on all packages will be extended. If you cancel your membership while it is frozen you will lose out on any remaining sessions from your allowance.

Can I extend the expiry on my package?

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Absolutely - there is a £15 charge to add one month to your package. Speak to the teams in club to get this set up.

Memberships

Can I top up my membership with additional sessions?

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Absolutely, if you've used up all your sessions for the month just email, call or speak to our team in club and they can add more sessions on for you.

Can I freeze my membership?

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All memberships can be frozen for up to two weeks in each calendar year - ideal for holidays or the Christmas break. Longer freezes can be organised if medical proof is provided. If all studios are closed as a result of a lockdown or government guidance, all memberships will be automatically frozen.

 

Can I rollover sessions?

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Unfortunately you can't roll over sessions that are unused, however, while you are in your active month you can book up to 7 days into the next month. Please note though, if these sessions are cancelled once you're into the new month, they will be lost.

How do I terminate my membership?

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You are responsible for terminating your own billing cycle by logging into your online account, selecting ‘my packages’ and selecting "end contact". Please note the "no refunds" policy. Memberships have either a 3, 6 or 12 month minimum term, so can't be cancelled during this time.

Can I terminate my membership?

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All memberships have either a 3, 6 or 12 minimum term, so can't be cancelled until after this time period is up. At this point you can cancel at least 1 day ahead of the renewal date. For example, if your next renewal date is 30th September, you need to cancel by 29th September in order to avoid being charged for the next cycle. Note that if you do terminate your membership, you will be subject to current membership rates upon your return. 

Can I cancel my membership and re-buy?

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Yes, just head to your account to cancel. If you purchased your membership on a special promotion, you will not be able to re-purchase the same one if it is no longer available. All memberships have either a 3, 6 or 12 month minimum term, so can't be cancelled during this time.

Cancellations

Can I cancel a session?

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Yes, but why would you want to do that? 

 

Here’s the deal if you do - we have a 12 hour cancellation policy. 

 

If you cancel with between 30 minutes and 12 hours before a session:
Package holders: You lose the session
Members (not Unlimiteds): You lose the session
Unlimited members: You will be charged £5

What happens if I don’t show up?

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We will find you...

Package holders: You will lose the session.
Members: You will be charged with a £15 "no show" fee and re-credited your session.

Billing

When am I charged?

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Package purchases are charged instantly. On memberships, your first payment is taken straight away and then subsequent payments are taken on that same day every month.

Can I get a refund?

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No, refunds will not be given for any purchase made on the 1R site or app.

Pregnancy

Can I train during my first trimester?

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0 - 12 weeks

 

Nothing changes during these weeks and you can perform all exercises; as long as you feel comfortable and have been exercising regularly prior to pregnancy. 

 

However, always let the trainer know at the start of the session that you're pregnant. 

Can I train during my second trimester?

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13 - 26 weeks

 

You can lie on your back for short periods if you feel comfortable. If performing back extensions in Reformer this can be replaced with seated rows/lat push backs. 

 

Avoid sit ups and crunches, however you can still perform core exercises such as; tabletop, toe taps, single leg leg extensions, all plank variations (with an option to put the knees down), shoulder taps, mountain climbers, knee taps, box planks, bird dogs, Pallof press, and glute bridges.

 

Other exercises to avoid or modify include; plyometric exercises/jumping, everything can be done low impact; fast changes of direction, side to side, back to front, up to down and down to up, just make sure you take your time; twisting/rotational trunk movements, ie. wood chop.

 

Make sure you have a strong focus on form, slow things down and shorten the range slightly if needed.

 

All other exercises are safe, as long as you feel good. Take as much rest as you need. Always let the trainer know at the start of the session that you're pregnant. 

Can I train during my third trimester?

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27 - 40 weeks

 

You can lie on your back for a few minutes if you feel comfortable, however, continue to follow the advice from the second trimester with regard to what to avoid and modifications.

 

The most important thing is taking as much rest as you need and focusing on breathing. Listen to your body and when needed take things slow.  

 

Always let the trainer know at the start of the session that you're pregnant. 

Business Opportunities

Do you offer corporate discount and events?

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We do indeed. Check out here for all the details.

Are there franchise opportunities?

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We do work with select partners internationally on a franchise basis. If you have an interesting proposition and would like to chat further, drop giles@1rebel.com a line.

Other

I have an injury, can I train?

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It all depends on what it is and its severity. If you're unsure, drop us a line before booking and one of our trainers can advise. We recommend letting your trainer know at the start of every session if you have an injury or are concerned about something, as they will be able to provide relevant modifications throughout.

How do I give feedback on a class?

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Good or bad, we love hearing what you think of our studios, sessions and trainers so please do drop us an email or slide into our DMs on Instagram. You can also review a class from the My Account section of the website or on Google.

How can I get a job with you?

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For all roles head over to our careers site.

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